Mediacom Communications, the eighth largest cable television company in United States with 1.3 million customers that are concentrated mainly in the Midwestern and Southeastern regions, has renewed its strategic partnership with CSG for delivery of a centrally managed communications and data platform across billing, customer relationship management, and third-party applications.CSG's solution portfolio which includes new offerings such as the CSG Customer Communication Center (CCC) and CSG Financial Forecaster are aimed at reducing call times, enhancing customer experience, and decreasing churn. CSG International, a global provider of interactive transaction-driven solutions and services, said that the extension will broaden Mediacoms end-to-end customer care and billing solutions to expand beyond voice, video, and data into home automation and other lines of business that provide new revenue channels and build long-term customer relationships.
“CSG’s proven solutions are deployed by the world’s largest global service providers, demonstrating its ability to manage the complexities of end-to-end integrated systems. CSG has been a great partner, and this new contract will help us bring advanced customer service solutions to the market quickly and build on our promise of simple and consistent customer care.”
- Tapan Dandnaik, Senior Vice President, Customer Service and Financial Operations, Mediacom
"Mediacom is dedicated to making technology simple for its customers, and we are dedicated to making technology simple for Mediacom. We are the largest managed services provider of business support systems in the world. Our highly scalable, available, flexible solutions help clients like Mediacom tap our 30 years of proven domain expertise in the cable and wireless markets to offer consumers superior quality of service and support innovative new revenue channels.”
- Bret Griess, Chief Operating Officer of CSG
