Qvantel, a leader in Digital BSS, on Wednesday announced a multi-year contract extension to supply its Qvantel Flex BSS to Finnish telecoms operator DNA.
This sees the addition of fixed broadband and TV customers to Qvantel Flex BSS, which already manages the DNA mobile customer base, and provides a fully convergent solution for long-term growth.
On average, DNA customers use over 38GB per month and its mobile service revenues increased by 16% between Q4 2017 and Q4 2020 and ARPUs grew by 3% in 2020. These results are largely down to the agility that the company has with Qvantel Flex BSS. This gives DNA the ability to be creative and try out new offers and processes, according to DNA.
Vesa Savolainen, VP for BSS and CRM at DNA
We see Qvantel as a strong business partner. Working with them has enabled DNA to achieve excellent results. Our net promoter score and customer experience values have increased. Using Qvantel Flex BSS we have been able to build flexible offers such as speed tiers, which has seen DNA enjoy some of the highest rates of customer data usage in the world.
Mahender Nandikonda, QvanteI’s CCO and Co-Founder
Qvantel Flex BSS gives DNA the ability to innovate and try out new offers, processes and business models. The results DNA is achieving are world-class. They are not only delivering world-beating mobile data usage figures and driving up ARPU, but the company is also becoming a leading convergent operator and is now the leading fixed broadband operator in Finland.
