Gibtelecom Upgrades to Cerillion's Convergent Billing Solution

Gibtelecom Upgrades to Cerillion's Convergent Billing Solution Credit: Cerillion Technologies

Gibtelecom, the main telecommunications provider in Gibraltar has successfully deployed Cerillion Technologies CRM & convergent billing solution, enabling innovative service bundles and new enterprise offerings. The solution consolidated its entire portfolio of fixed, mobile, internet, and business enterprise services.

The turnkey project which was started about a year ago is already helping Gibtelecom to improve its operational efficiencies and provide a superior customer experience, said Cerillion in a news release. It added that the single convergent billing platform has reduced the time taken to process payments as well as halving the time taken to process Gibtelecom’s billing cycles, further improving operational efficiency and ensuring timely bill delivery.

"Gibtelecom has been putting CRM Plus through its paces since it was introduced late last year, and we are already seeing operational benefits being achieved. Customers seem to like the new bill format and are pleased with the streamlined interaction and experience with our customer services teams.”

-    Tim Bristow, CEO, Gibtelecom

"Completing a full, convergent billing transformation in a year is a tremendous achievement for Gibtelecom. We are delighted to be their strategic billing partner and look forward to further close collaboration and success together in the future.”

-    Louis Hall, CEO, Cerillion Technologies

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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