BNL GRUPPO BNP Paribas, one of Italy’s largest banks, and Vodafone Business have announced a strategic collaboration to digitally transform BNL’s customer service and ways of working for its employees.
In a five-year plan, Vodafone Business will start supplying BNL with mobile voice and data connectivity, allowing staff to work flexibly and customers to interact with them remotely and efficiently.
The cooperation will also gradually make new technologies, including 5G, a core element of BNL’s network infrastructure. And as part of the project Vodafone Business will work with BNL to explore the role collaboration platforms and digital services, like wireless ATMs, unified communications (UC), video services and augmented reality experiences, can play to make the bank’s customer experience more inclusive and agile.
Saverio Ferraro, BNL Chief Information Officer (CIO)
Digital collaboration tools and technologies are a daily need and the last few months have made this even clearer. At BNL we want to accelerate our digital evolution for our colleagues and customers.
Vinod Kumar, CEO, Vodafone Business
BNL is putting digital at the heart of its long-term strategy to build a responsible, sustainable and accessible bank. This makes BNL part of a forward-thinking group of companies that see technology as a core part of creating a successful business and their contribution to building a digital society.
