As part of the Digital Experience Monitoring - Telco's Next Gamechanger' campaign, The Fast Mode spoke to Pierrick Martel who is the Head of Product Marketing at Centreon on how DEM is shaping enterprise IT monitoring as the adoption of Cloud and SaaS becomes increasingly widespread, and as the 'new normal' introduced by the recent pandemic creates new security vulnerabilities and performance implications. The interview is as follows:
Why is there so much interest in DEM?
Enterprises are increasing the amount of digital experience in their multichannel customer journey while the workforce is more and more distributed outside of the office, especially in a postpandemic world. It is becoming critica for IT Operations teams to measure the performance of the user experience of both the customers and the employees, to maximize revenues and productivity.
Pierrick Martel, Head of Product Marketing, Centreon
How does DEM change existing enterprise IT and application performance monitoring?
Applications deliver their services to end-user across incredibly complex multi-cloud IT infrastructure that span all the way to the edge of the network: monitoring the IT infrastructure or the Applications themselves is absolutely necessary but directly monitoring the performance of the user experience gives an extra level of information that better measures what happens in the real life of real users.
What are your key solutions for DEM?
Centreon includes a set of simple DEM capabilities to measure the response time of web sites and simple applications. However, most organizations for which the quality of digital experience is key to their revenues and productivity will want to invest in dedicated Digital Experience Monitoring platforms. Centreon comes complete with a set of DEM platform connectors to retrieve DEM KPIs and correlate them with infrastructure performance analysis indicators to create high-level, end-to-end dashboards. Example of DEM vendors that integrate with Centreon: IP-Label, Dynatrace, Accedian.
This is better explained in this "User Experience Monitoring: Driving Business Performance" Centreon Use Case online document.
What are some of the challenges you foresee in getting more enterprises to adopt DEM?
Enterprises implement dozens of applications all using a different set of technologies: most DEM solutions are applicable to a subset of these technologies only. There is no such thing as a one-size-fits-all DEM solution.
