Indosat Ooredoo, together with its Global Partners Ericsson and Huawei, on the 1st July 2020, achieved the first milestone of its transformation journey towards Full Digital Operating Model.
This transformation journey will ensure a cutting edge Digital Operating Model combining the latest developments in Analytics, Automation, Artificial Intelligence, and Fault Predictability to deliver the greatest customer experience.
Such a journey and partnerships contribute to the development of a new ecosystem that created hundreds of jobs opportunity, through an intensive knowledge transfer program, it has upskilled the entire workforce. A highly successful timely delivery and execution has been achieved despite the Covid-19 situation by adopting large scale virtual workshops and embracing the challenges presented during this Global Pandemic.
Indosat Ooredoo collaborates with global partners to support digital technology development for a better customer experience using telecommunications services.
Ahmad Al-Neama, President Director &CEO, Indosat Ooredoo
Indosat Ooredoo has made significant network improvements in 2019. Now, with this new digital operating model, we will be able to build efficient and fully automated network operations, setup through the latest technology including AI, Fault Predictability, Data Driven Analytics & Machine Learning platforms.