Ericsson has been re-selected by Orange as its managed services provider in five European countries in a deal that will also see the deployment of Ericsson Operations Engine. The deal covers Orange operations in Spain, Belgium, Romania, Slovakia and Moldova, supporting about 40 million customers.
Under the three-year contract, that can be extended to five years, Ericsson will provide a fully managed end-to-end operations service to include network operations, field support, and maintenance, as well as a spare parts management service for Orange's fixed-line access, 2G, 3G, 4G and future 5G access. Network performance, optimization and network expansion are optional components and delivered in some of the countries.
As part of the agreement, Ericsson will further transform operations by deploying Ericsson Operations Engine to capitalize on previous automation. The new AI-based Ericsson Operations Engine managed services model transforms operations to become data-driven, predictive and proactive. The advanced automation tools will allow Orange to increase operational network efficiency and further enhance customer experiences for its subscribers across the five countries.
Jean-Marc Vignolles, Europe COO, Orange
Following the initial five-year contract for managed services with Ericsson, we have decided to extend it for an additional three more years, relying on Ericsson capabilities in using new technologies such as machine learning and artificial intelligence.
Peter Laurin, SVP and Head of Business Area Managed Services, Ericsson
Our AI-based Ericsson Operations Engine will enable Orange to focus even more on providing innovative solutions and delivering high-quality services for its customers, whilst at the same time improving operational efficiency.
