Netadmin, a key provider of software purposely built for fibre operators announced that toob has selected Netadmin to create a fully automated customer journey.
toob, a full-fibre broadband provider based on the South Coast, with a goal of delivering gigabit broadband speeds to more than 100,000 premises by the end of 2021, needed a software solution to fully automate the customer journey.
Working closely alongside the toob team, Netadmin has delivered Netadmin Nine according to an ambitious timeline, including its main capabilities such as Order Management, Provisioning, Ticket Management, Inventory Management, Monitoring, and much more. The solution also includes Add-ons such as a fibre installation portal and a self-service portal to enable a single flow for the entire order process, from registration of interest until the customer receives the active service. This will provide toob with a fully automated solution supporting both their business model as well as their every-day operations.
Netadmin’s solution will play an important role in toob’s customer journey, from the availability check for the customer’s address to creating the customer’s invoice. Via Netadmin Nine’s API the software integrates with other systems such as SMS services and billing software.
Andy Luckham, IT and Operations Director, toob
We needed a product that would allow us to deliver great customer experience and we wanted to create a solution that allows customers to order and manage their hyperspeed broadband ...
Jonas Svensson, CEO, Netadmin
We are delighted to work with such an experienced team as toob. Their focus on automation and their knowledge when it comes to software solutions have made this project very successful,
