CSG announced it has extended its partnership with Freedom Mobile, a division of Shaw Communications to provide additional business and IT operations managed services that will result in continued exceptional customer experiences for wireless subscribers.
CSG supports Freedom Mobile in addressing customer inquiries related to billing and payment management, error processing and service disruptions. CSG also provides proactive monitoring of business operations and best-in-class IT support.
Serving more than 1.65 million subscribers as of Aug. 31, 2019, Freedom Mobile has expanded its network and retail presence to new markets in B.C., Alberta, and Ontario throughout 2019. The managed services provided by CSG support Freedom Mobile as the wireless provider looks to offer more Canadians additional choice and affordable plans.
In partnering with CSG, Freedom Mobile benefits from the company’s seasoned experience and proven track record with their expertise in managing applications and business support systems (BSS) operations.
Brian O'Shaughnessy, SVP, Wireless and 5G Technology, Freedom Mobile
Our partnership with CSG helps us streamline our operations so that we can continue to give excellent customer service to our subscribers while providing enhanced BSS and real-time rating systems availability and reliability, as well as reduce our costs.
Richard Ullenius, VP, Global Managed Services
CSG is excited to grow its long-standing partnership with Freedom Mobile to provide the highest level of support to their rapidly growing business,” said Richard Ullenius, vice president, global managed services.
