Openet, a leader in the supply of Digital and 5G BSS, today announced that its end to end Digital BSS suite has gone live to support Telkomsel’s new digital prepaid cellular service in Indonesia, called 'by.U'.
Openet is supporting Telkomsel with its Digital BSS suite to power by.U, which has an end-to-end digital service utilizing a smartphone app at its core. This delivers new levels of customer choice with a wide range of digital services and a self-service approach that puts the customer in control.
Telkomsel’s by.U service was developed specifically for the Gen Z (millennial) segment (15-24 years) which is around 44 million people in Indonesia. In serving these Gen Z customers who live digital lifestyle, Telkomsel needed to set new standards in speed to service, cost to serve and agility to serve this digital native generation. To deliver this innovative digital mobile service, it is critical for Telkomselto have a Digital BSS suite and a partner which has high level of agility and performance.
The model that Telkomsel utilize in delivering an end-to-end digital experience in this product is to eliminate system complexity, and offer a simpler process both for customers and in internal business process.
Edward Ying, Director of Planning & Transformation, Telkomsel
We wanted a support system that could easily be configured to allow us to quickly roll out a range of new attractive offers for our digital native customers and enable us to stand out in one of the most competitive mobile markets in the world.
Niall Norton, CEO, Openet
Openet worked with partners in this project including NTT, McKinsey and 6d Technologies to implement this digital vision, built on Openet’s charging and policy platforms alongside a suite of other digital enabling tools, in 18 weeks.
