The Vodafone Business and IBM venture, which launched earlier this year, has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries.
The agreement covers the provision of cloud and digital services that will underpin National Express’ ‘digital first’ approach; to use the latest technologies to raise customer and safety standards, drive efficiencies and grow its business.
Under the agreement, the Vodafone Business and IBM venture will first modernise National Express’ IT estate by moving to IBM Cloud and implementing a hybrid cloud strategy, building on the existing connectivity services provided by Vodafone Business. This will enable National Express to manage multiple clouds in different locations and from different vendors; and to seamlessly scale up and down to support usage spikes. Additional security and risk management will be added to protect the transport operator’s technology infrastructure and provide greater resilience.
This activity will lay the foundation for future innovation and enable National Express to speed the development of new customer-focused innovations – such as personalised passenger experiences, flexible payment options and always-connected vehicles.