India's Reliance Jio and Guavus, a leading provider of AI-powered analytics for CSPs announced a partnership centered on AI-driven analytics.
Guavus’ AI-based solutions will provide real-time customer experience analytics, predictive analytics to automate network troubleshooting, and key marketing insights to Jio. As a result, Jio will be able to offer superior service to its customers while addressing critical service operations with intelligent automation.
Jio which has more than 300 million subscribers has created a completely digital experience for its users – ranging from data services on smartphones, to gigabit Internet at home, along with a portfolio of media offerings and IoT devices such as smart speakers and switches for the smart home.
Anish Shah, President of IT, Reliance Jio
Our networks generate 4 to 5 petabytes of data each day. If this data can be properly analyzed in real-time using big data analytics and predictive analytics techniques, we can both improve the health of our network through intelligent automation and offer multiple, customized personal services to our customers.
Anukool Lakhina, Founder and President, Guavus
The rapid growth, range and affordability of Jio’s service offerings and their innovative use of AI and analytics is transformative for their customers and India.
