CTIA Launches New Certification Program For Wireless Device Refurbishment

CTIA Launches New Certification Program For Wireless Device Refurbishment Image Credit: CTIA

CTIA, the wireless industry association, recently announced a certification program for facilities that perform high-volume wireless device refurbishing.

The CTIA Authorized Service Center Program certifies facilities that meet the highest quality and security standards, enabling the supply chain to provide high-quality pre-owned wireless devices to consumers.

The CTIA Authorized Service Center Program was created by CTIA's Reverse Logistics and Service Quality (RLSQ) working group, and is a continuation of the group's work in establishing world-leading standards for pre-owned wireless devices in the marketplace.  The certification working group is led by representatives from AT&T, Samsung, and Ingram Micro and includes representatives of companies throughout the wireless ecosystem.

CTIA's RLSQ Working Groups convene members representing the entire reverse logistics community to address the mobile industry's challenges, set certification standards for technicians, establish common device grading definitions and methodology and develop requirements for service facilities and retailers for industry-recognized service excellence standards in repair and refurbishment of secondary devices.   

Tom Sawanobori, SVP and CTO, CTIA
Establishing a certification program for service centers providing wireless device repair, refurbishment and remanufacturing will benefit the entire wireless industry and is an important step to maintain our high standards for consistency and quality across the wireless ecosystem.

Keith Burkman, Senior Logistics Manager, AT&T
We believe programs like the CTIA certification for Authorized Service Centers can promote higher industry standards for the repair of mobile devices, and improve the customer experience.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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