Vodafone Idea, the largest telecommunications company in India has selected Amdocs to consolidate the merged entity’s postpaid operations for retail and enterprise customers across mobile and fixed-line services.
As part of the new multi-year agreement, Idea postpaid customers will be migrated to Amdocs Service Monetization Software Suite, which has been supporting Vodafone postpaid customers under the managed services model for several years.
By migrating Idea’s entire postpaid customer base to Amdocs’ software, Vodafone Idea will be able to streamline and further automate and digitalize postpaid operations across the merged entity and offer improved customer service and digital experience consistently to almost 23 million customers (as at June 2019). At the same time, within a very short timeframe, Idea’s postpaid operations will be migrated to Amdocs’ Service Monetization Software Suite and Smart Operations (SmartOps) services without any business disruption.
Vishant Vora, CTO, Vodafone Idea
Our renewed partnership with Amdocs will enable VIL to further modernize, automate, and digitize operations, resulting in speedy introduction of new services, innovative price plans and bundling.
Gary Miles, CMO, Amdocs
In a highly competitive market such as India, it’s imperative for service providers to reimagine the customer experience and set new benchmarks by embracing modern technologies.
