Telkom Indonesia, Indonesia’s largest telecoms service provider by subscribers partners with Synchronoss for its Digital Experience Platform (DXP) to simplify its business processes and enhance customer interactions and the customer journey across all communications channels.
Synchronoss DXP allows operators, service providers and other companies to design a unified, interactive customer experience across mobile apps, call centers, in-store point-of-sale interactions and online. Telekom Indonesia can use the platform across all its business units, including consumer and enterprise services, to improve its operational agility and support the expansion of digital services that incorporate new media, content and e-commerce offerings..
Glenn Lurie, President and CEO, Synchronoss
The challenge for operators everywhere is firstly, to transform their service models with new digital features and services: and second, to play smarter when it comes to customer engagement.
