In what is a first for Latin America (LatAm), fonYou has launched a white-label solution for mobile carriers to interact with and sell products to customers via Facebook Messenger.
Through fonYou’s offering, carriers gain a new channel through which their customers can easily buy top-ups and data bundles using an electronic payment capability built into Messenger, while also meeting all of Facebook’s regulatory requirements.
fonYou enables carriers to automate the distribution of products with AI-powered salesbots within Facebook Messenger. Mobile customers can purchase additional top-ups or data bundles with just one click within the app. After the payment is made, the carrier provisions the selected bundle instantly and automatically, providing a seamless experience to the user.
This service also generates a record of each interaction with the mobile customer, which allows carriers to analyze the results to glean technical, experiential and conversion information. Additionally, fonYou’s offering provides a new channel for operators to improve customer engagement, control end-to-end customer experience and generate additional revenue.
Fernando Nunez Mendoza, CEO of fonYou
Operators gain the ability to instantly distribute additional services to customers on a platform they already know and trust. End-users, meanwhile, can easily purchase bundles via real-time interaction with the Messenger platform to ensure uninterrupted service.
