Ericsson has won a contract with T-Mobile to improve its business and IT billing processes to drive further growth and market differentiation. The update will include all branded T-Mobile and MetroPCS customers with a long-term managed services agreement for Service Agility based on Ericsson's pre-integrated OSS/BSS software suite.
As part of this contract, Ericsson will leverage its Service Agility solution, which includes charging, billing, order management, product catalog and Customer Relationship Management (CRM). Ericsson will integrate and manage operations of the solution.
The Service Agility Solution helps T-Mobile to improve customer experience and operational efficiencies with quick implementation of new service offerings
“Ericsson and T-Mobile have a long-standing relationship and this expansion gives us the agility we need to continue growing our valued customer base. The work now underway with Ericsson will enhance our infrastructure and deliver an even better experience to our customers."
- Neville Ray, Chief Technology Officer, T-Mobile
“Service Agility allows T-Mobile to create, launch, deliver and manage services efficiently to quickly introduce new offerings," said Per Borgklint, Senior Vice President and Head of Business Unit Support Solutions, Ericsson. "T-Mobile gets full advantage of the latest advancements in our OSS/BSS software suite to exceed subscriber expectations."
- Per Borgklint, Senior Vice President and Head of Business Unit Support Solutions, Ericsson
