Russia's MegaFon has deployed the Comarch Field Service Management system to minimize the cost of service downtime and significantly improve and automate service delivery processes involving the work of 1 500 employees.
With the on-premises application of Comarch Field Service Management and the Comarch FSM Mobile app, the daily, paper-based responsibilities of engineers, managers and administrators have been digitized. In addition, subcontractors’ employees can now access the system and use its capabilities. As a result, field work management has been unified and centralized, which was crucial for the company.
Deployment of the software enabled MegaFon to automate field workforce management, optimize planning and scheduling, and introduce real-time reporting. With these features, the company is now able to manage tasks efficiently in connection with emergency incidents, planned works, customer complaints, energy systems and infrastructure problems from mobile and fixed networks.
Szymon Uczciwek, Head of Field Service Management Consulting, Comarch
The implementation of the Comarch FSM solution in MegaFon is another opportunity to share our experience in the telecommunication sector and advise our client on how to optimize their processes.
