Deutsche Telekom has launched a 'Smart City Co-Creation Toolbox' that offers several tools and real-life examples for the development of intelligent citizen services.
According to Deutsche Telekom, the cornerstone of a successful Smart City strategy is to find out early what citizens and companies really want.
This is where the toolbox comes in: with its co-creation approach, it enables a joint design of the intelligent city. All contributors are involved early-on in its development. The toolbox aims at bringing together the different perspectives of both administration and citizens. It harnesses creativity and input from many sides. This is important in order to achieve long-term added value through digitization.
Telekom's Co-Creation Toolbox supports cities in their individual measures. To start with, cities can participate in a one-day program introducing methods and success stories. The most comprehensive package is designed for three months and provides a differentiated overview of where a city needs to act. It also contains some conceptual approaches to Smart City solutions.
The co-creation process includes several parts. The first step is to understand the different target groups as well as the current situation of a city. Stakeholder or citizen journey mapping are some of the tools that help with this research. Then, the problem areas are defined and initial ideas developed.
Markus Keller, SVP, Smart City Deutsche Telekom
In our conversations with city representatives it became clear that there is still a lack of knowledge and networking opportunities within their municipalities when it comes to digital services. Our Smart City Co-Creation Toolbox helps cities to meet these challenges.
