LaoTel is the the leading telecommunications service provider in Laos with over 3.5 million customers. The company provides fixed line, mobile and Internet services and is the only communications service provider in Laos to provide full nationwide network coverage.
In response to the gradual appearance of competitive alternatives available to customers in Laos, LaoTel took the strategic decision to make holistic changes to its billing, service delivery and customer care operation. With the objective of streamlining business processes for its multiple service operation and improving the attractiveness of its services, LaoTel selected LogNet Systems’ MaxBill solution.
The MaxBill solution has become an asset to LaoTel by enabling the company offer multiple services and attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing. On a strategic level, MaxBill allows LaoTel to manage best practices for defining and implementing modern and efficient BSS processes that are fully integrated across its entire organization.
FPT Information System (FPT IS) served as the system integrator for the implementation of MaxBill at LaoTel and is providing ongoing support. LogNet Systems and FPT IS are global partners and are jointly targeting billing projects similar to LaoTel at communications and utilities services providers in emerging markets across Asia, Europe, Africa and the Americas.