LaoTel is the the leading telecommunications service provider in Laos with over 3.5 million customers. The company provides fixed line, mobile and Internet services and is the only communications service provider in Laos to provide full nationwide network coverage.
Le Anh Tuan, General Director of FTS IS GlobalIn response to the gradual appearance of competitive alternatives available to customers in Laos, LaoTel took the strategic decision to make holistic changes to its billing, service delivery and customer care operation. With the objective of streamlining business processes for its multiple service operation and improving the attractiveness of its services, LaoTel selected LogNet Systems’ MaxBill solution.
The MaxBill solution has become an asset to LaoTel by enabling the company offer multiple services and attractive packages with zero-touch, automated service delivery, simplified customer support and transparent billing. On a strategic level, MaxBill allows LaoTel to manage best practices for defining and implementing modern and efficient BSS processes that are fully integrated across its entire organization.
FPT Information System (FPT IS) served as the system integrator for the implementation of MaxBill at LaoTel and is providing ongoing support. LogNet Systems and FPT IS are global partners and are jointly targeting billing projects similar to LaoTel at communications and utilities services providers in emerging markets across Asia, Europe, Africa and the Americas.
“The MaxBill solution is empowering us to grow our business with improved profitability and efficiency and increased customer loyalty to the LaoTel brand”
- Kingkeo Vangkaneng, Deputy General Director, LaoTel
“LaoTel now has a holistic view of its operation and executive decisions taken at the board level can be strategically implemented with confidence. Our Modern Billing solution is helping LaoTel turn its service delivery and billing activities into competitive advantages."
- Kirill Rechter, CEO, LogNet Systems
"I am confident to say that our relationship with LogNet is strong. Starting with this project at LaoTel, there are many opportunities open in the telco sector as well as with utility providers or municipalities. Working with LogNet and MaxBill strengthens our value proposition and will help us expand our business to other emerging markets in Asia and across the world.”
- Le Anh Tuan, General Director, FPT IS Global
