Ericsson Launches New AI-based Managed Services Offering for CSPs

3 months ago
(0 votes)
Ericsson Launches New AI-based Managed Services Offering for CSPs Image Credit: Ericsson

Ericsson has launched a new Artificial Intelligence (AI)-based managed services offering for communications service providers – the Ericsson Operations Engine.

The solution is an end-to-end managed services operating model that, through Artificial Intelligence, automation, and the power of data, reimagines network and IT operations, network design and optimization, and applications development and maintenance.

The Ericsson Operations Engine directly and proactively addresses service providers’ managed services complexity challenges as the industry moves to the reality of 5G and IoT.

The Ericsson Operations Engine has three building blocks: 

 - Service-centric business model based on business outcomes: Using AI, automation and data insights, the Ericsson Operations Engine addresses targeted business outcomes for service providers such as enhanced customer experience, revenue growth and efficiency.

 - End-to-end capabilities: delivering on business outcomes through AI-based design, planning and optimization, data-driven operations, dynamic deployment, applications development, and collaborative innovation.

 - Components: Best-in-class tools and processes that leverage data, AI and automation as well as expertise and investments in the service provider domain.

Peter Laurin, SVP, Head of Managed Services, Ericsson
Networks are quickly becoming significantly more complex to operate as we introduce IoT and 5G at scale, and virtualize core networks, while aiming to enhance user experience at the same time. The Ericsson Operations Engine enables us to create sustainable differentiation for our managed services customers as it evolves operations from being network-centric to user experience-centric.

Curtis Price, Program VP, Infrastructure Services, IDC
Nearly 65 percent of service providers indicate that managed services will be key in addressing their main operational concerns around customer satisfaction – improving customer experience is the number one factor that will influence service providers use of managed services – revenue growth and cost efficiency.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

PREVIOUS POST

Colt Expands Offering in Asia with Private Optical Solution

NEXT POST

Magyar Telekom Launches its First Standard 5G Test Station using 3.7 GHz Spectrum

TAD Summit Asia 2019 - Kuala Lumpur

Customer Experience Management in Telecoms World Summit 2019

MWC Shanghai 2019

Network Virtualization and SDN Europe

 

THE EDITOR'S DESK

ON FACEBOOK

ON TWITTER