T-Mobile, HarrisX Partner to Create 5G Consumer Index

T-Mobile,  HarrisX Partner to Create 5G Consumer Index Image Credit: HarrisX

T-Mobile has partnered with one of the most reputable research firms on the planet, HarrisX to create the HarrisX/T-Mobile 5G Consumer Index

The study – driven by T-Mobile and conducted by HarrisX – is planned to be produced quarterly, and today the companies unveiled results from the inaugural report.

It found more than half of Americans are already aware of 5G; they’re excited about new innovations 5G will bring; and they believe 5G will create new jobs. The study also found a large majority of Americans expect 5G to impact their personal lives, rural communities, the economy, business and government.

In the inaugural study’s findings, more than half (57 percent) of Americans said they are aware of 5G and, of those who are aware, most (90 percent) believe 5G will be better than 4G/LTE. 64 percent of Americans who are aware expect 5G to be “widely available” before 2020, and respondents find improvements like reliability (93 percent), speed (92 percent), and wider coverage (91 percent) to be the most appealing aspects of 5G. Most (61 percent) believe that 5G will be easy for consumers to adopt while 30 percent of consumers believe that the cost of upgrading and difficulty in learning how to use a new technology will make 5G difficult to adopt.

One in three Americans view the United States as the global leader in 5G, with 28% undecided, and the rest divided among an array of other countries.The study also found that Americans almost universally agree (94 percent) that it is critical for the U.S to invest in technological innovation. 

The inaugural “HarrisX/T-Mobile 5G Consumer Index” was conducted by the HarrisX research company between December 7-12, 2018, surveying the opinions of over 5,000 internet-connected U.S. adults and offering a representative sample of the nation as well as representative samples in 23 U.S. markets.

Findings will live at 5GConsumerIndex.com with planned quarterly updates on an ongoing basis by the two companies. 

John Legere, CEO, T-Mobile
While the other guys are talking about ‘their’ 5G networks and what ‘they’ will do with them, we’re asking people what THEY want! That is exactly why we’ve partnered with HarrisX here… because listening is at the core of who we are at T-Mobile!

Dritan Nesho, Chief Researcher and CEO, HarrisX
Consumer sentiment around tech innovation and 5G in particular is widely positive, with big expectations for impact on job creation, business, various facets of people’s personal lives like healthcare management in the near future. 

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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