Bakcell, a leading Mobile Internet Provider of Azerbaijan has selected HUAWEI SmartCare® Customer Experience Management (CEM) solution to build up a new service quality evaluation indicator system. This system will support Bakcell in improving service quality, operational efficiency, and raising customer satisfaction for continuous business growth.
Huawei says that with the deployment of the SmartCare® system, Bakcell will be able to implement E2E multi-vendor network quality monitoring and analysis, and per user real-time, multi-dimensional voice and data services management and assessment. In addition, HUAWEI SmartCare® improves troubleshooting lead-times and service quality through intelligent insight of network performance gaps.
With HUAWEI SmartCare® CEM solution, Bakcell stepped on a new level in handling of customer complaint which enables proactive management and improved service quality.