Bakcell, a leading Mobile Internet Provider of Azerbaijan has selected HUAWEI SmartCare® Customer Experience Management (CEM) solution to build up a new service quality evaluation indicator system. This system will support Bakcell in improving service quality, operational efficiency, and raising customer satisfaction for continuous business growth.
Huawei Beijing Research Center, Source: HuaweiHuawei says that with the deployment of the SmartCare® system, Bakcell will be able to implement E2E multi-vendor network quality monitoring and analysis, and per user real-time, multi-dimensional voice and data services management and assessment. In addition, HUAWEI SmartCare® improves troubleshooting lead-times and service quality through intelligent insight of network performance gaps.
With HUAWEI SmartCare® CEM solution, Bakcell stepped on a new level in handling of customer complaint which enables proactive management and improved service quality.
“Huawei is very pleased that Bakcell chose SmartCare® CEM solution and that we believe we can help Bakcell provide the best customer experience to their customers."
- Guo Xiaobing, General Manager, Huawei Azerbaijan
