UK’s leading parcel delivery company, Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers.
IMIconnect enables customer experience automation for millions of deliveries that are processed every year by Hermes. Customer journeys built in IMIconnect currently include returns management; geo fencing, which provides customers with the ability to track their driver as well as ‘SafePlace’ photo. This provides consumers with the added confidence that their parcel has arrived even if they are not at home.
IMIconnect enables Hermes to significantly speed up the design of innovative customer journeys with its low-code, visual flow builder, out-of-the box integrations with CRM, marketing and Contact Centre systems, and multichannel messaging API’s. The platform has allowed Hermes to easily configure new messaging journeys in a matter of weeks and enhance the overall end to end user experience for its retail clients, its B2B ParcelShop clients and for customers who have placed an order.