RCN & Grande Communications, U.S.-based telecommunications service providers, have expanded their BSS relationship with Netcracker and have gone live with Netcracker’s Active Mediation solution.
The expanded BSS capabilities will enhance RCN’s & Grande’s existing use of Netcracker’s Revenue Management solution.
RCN & Grande are leading, competitive cable providers focused largely on key markets across the U.S., including New York City, Boston, Chicago, Philadelphia, Washington D.C., Austin, San Antonio, Dallas and other areas of Texas. Both deliver high-speed internet, all-digital TV and telephony services to residential, small business and enterprise customers.
With Netcracker’s enhanced Active Mediation offering, RCN & Grande now have a pre-integrated BSS solution and a common platform for mediation and usage-based rating across all services from its acquired companies. As a result, RCN & Grande have greater visibility and more control over its services, enabling it to deliver top-rated customer experience.