U.S. Cellular Selects Amdocs to Transform Customer Digital Care and Commerce Experiences

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U.S. Cellular Selects Amdocs to Transform Customer Digital Care and Commerce Experiences Image Credit: peshkov/Bigstockphoto.com

U.S. Cellular, one of the largest wireless service providers in the U.S., has selected Amdocs for a turnkey project to transform customer digital care and commerce experiences over its Web and mobile channels.

This partnership supports U.S. Cellular’s commitment to deliver world-class digital experiences to its customers, unified across care, commerce and Web and mobile channels, while simplifying operations and reducing costs.

Amdocs will deliver the project in an agile approach, enabling U.S. Cellular to quickly add new capabilities in short iterative cycles. In addition to back-end capabilities, Amdocs will provide front-end portal design, leveraging Amdocs’ customer-centric and design-led thinking best practices. Amdocs will also deliver all associated third-party components, including content management and personalization capabilities from Adobe, as well as ongoing operation and third-party management services, all under a five-year managed services agreement.

MIchael Irizarry, EVP and CTO, U.S. Cellular
Our selection of Amdocs for this new strategic project builds on our history and on Amdocs’ continued strong delivery. This state-of-the-art solution will make it easier and simpler for our customers to interact with us and will differentiate the U.S. Cellular brand experience for today’s digital-savvy consumers.

Gary Miles, CMO, Amdocs
This new turnkey project to transform U.S. Cellular’s digital care and commerce operations is a strong testament to our ability to help our customers accelerate their digital transformation, while streamlining complex environments and reducing capital and operating expenses.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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