U.S. Cellular, one of the largest wireless service providers in the U.S., has selected Amdocs for a turnkey project to transform customer digital care and commerce experiences over its Web and mobile channels.
This partnership supports U.S. Cellular’s commitment to deliver world-class digital experiences to its customers, unified across care, commerce and Web and mobile channels, while simplifying operations and reducing costs.
Amdocs will deliver the project in an agile approach, enabling U.S. Cellular to quickly add new capabilities in short iterative cycles. In addition to back-end capabilities, Amdocs will provide front-end portal design, leveraging Amdocs’ customer-centric and design-led thinking best practices. Amdocs will also deliver all associated third-party components, including content management and personalization capabilities from Adobe, as well as ongoing operation and third-party management services, all under a five-year managed services agreement.