Optus SMB has announced upgrades to its business operations and customer experience as it focuses on further driving business growth and customer satisfaction through the adoption of Vlocity Communications services.
The Vlocity system integrates with the Salesforce Lightning Platform to enable companies drive growth and create improved customer experiences. Vlocity delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries.
This technology update is the latest in a series within Optus SMB’s customer-first strategy. Earlier this year, Optus SMB launched the Optus Innovation Hub, a dedicated workspace within the Sydney Start Up Hub that allows for collaboration between startups and SMBs to tackle current and future-state SMB issues.
Prior to this, Optus SMB launched the Yes Business platform, an online platform which connects SMB owners and employees within a digital community to provide support around common SMB issues.