Windstream Enhances UCaaS Platform to Delivers Omni-channel Contact Center Capabilities

Windstream Enhances UCaaS Platform to Delivers Omni-channel Contact Center Capabilities Image Credit: Rawpixel.com/Bigstockphoto.com

Windstream Enterprise (WE), a leading supplier of advanced network communications, has enhanced its XCaaS service to give enterprise and mid-market companies the ability to seamlessly link customer contacts across voice, digital, and open-media channels.

The enhancement leverages Mitel’s 4.1 version of its UCaaS and CCaaS(Contact Center as a Service) solutions to deliver one of the most comprehensive suites of omni-channel customer service tools, says Windstream. Research confirms that customer experience is as important as the product, and the transition to an omni-channel environment will become increasingly important for businesses that seek to outperform their competitors, says the company.

In May, the Company announced the upgrade of its UCaaS Mitel platform, enhancing its value as a solution for businesses seeking an enterprise-class UC solution that integrates voice, multi-media, unified messaging, mobility and other services onto a single, unified platform.

Austin Herrington, VP of Product Management, Windstream Enterprise
As next generations enter the workforce, demand for different types and channels of customer interactions are increasingly based on where, when and how the customer wants to engage. Organizations that can deliver a truly differentiated and superior customer experience perform better, operate more efficiently and can quickly develop market loyalty. 

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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