Globe Telecom, one of the largest and fastest growing mobile, fixed line, and broadband operators in the Philippines, is leveraging Incognito's Digital Home Experience Solution for its home broadband.
A division of the Volaris Group, Incognito Software Systems provides software and services to help digital service providers manage and monetize broadband services.
With Incognito's remote management system, Globe will be able to resolve home connectivity issues faster and improve overall in-home customer experience. Globe also plans to expand the deployment of the Incognito solution through the addition of new network technologies, onboarding of new devices, and extensions to the proactive care channels.
Francisco Claravall, VP of Product Development & Management, Globe Telecom
By digitizing and performing remote interactions of call center agents to home broadband users, the Incognito solution will make it easier for service agents to help our customers resolve their problems and continue to enjoy Globe At Home services.
David Sharpley, CEO, Incognito
Incognito will provide Globe a new level of network visibility across both its fixed and wireless networks to proactively discover and address network issues, often before service quality is impacted.
