Zong 4G Adds Digital Engagement to Modernize Customer Experience

Zong 4G Adds Digital Engagement to Modernize Customer Experience Image Credit: Zong 4G

Pakistani operator Zong 4G announced launch of a multi-channel customer service.

Zong 4G said its customer teams are available round the clock to provide first hand care for customer’s queries at all fronts, be it through social media for digitally savvy generation or the 24/7 available call centre. A cadre of trained customer service representatives are operating twenty-four-hour call center in four languages; English, Urdu, Chinese and Pashto, even on local holidays. By dialling 310, the customers can be connected with Customer Representatives. 

The new age customers like to connect digitally, keeping this in mind Zong 4G is offering top- notch services by catering to their queries online. By engaging the digital customer care teams with other operations, Zong 4G is streamlining customer’s inquiries on their preferred social media platforms, like Twitter and Facebook. The representatives are available 24/7 to listen, address and resolve the queries raised.

The customers can discuss their connectivity concerns on live chat too with Zong 4G correspondents on the official website of company. Raising the standards in terms of utilizing cutting edge smart technologies in the field, the company has also established an e- care portal to guide the customer’s queries pertinent to activating packages and utilization of packages. Likewise, the customers can also channel their reservations on the e- care portal.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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