Vodafone India has leveraged Amdocs Intelligent Operations to automate its billing operations, enhancing the experience of customers.
The Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations.
According to Amdocs, the transformation has enabled Vodafone India to reduce the duration of billing cycles and deliver accurate bills to all its post-paid customers faster. This has resulted in a better customer experience and improved revenue realization. Amdocs services also enables Vodafone India to launch new offers and plans in record time, enabling them to be more agile in responding to market situations.