Vodafone India Taps Amdocs Intelligent Operations to Automate Billing Operations and Enhance CX

Vodafone India Taps Amdocs Intelligent Operations to Automate Billing Operations and Enhance CX Image Credit: Sikov/Bigstockphoto.com

Vodafone India has leveraged Amdocs Intelligent Operations to automate its billing operations, enhancing the experience of customers. 

The Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations.

According to Amdocs, the transformation has enabled Vodafone India to reduce the duration of billing cycles and deliver accurate bills to all its post-paid customers faster. This has resulted in a better customer experience and improved revenue realization. Amdocs services also enables Vodafone India to launch new offers and plans in record time, enabling them to be more agile in responding to market situations.

Vishant Vora, CTO, Vodafone India
We have successfully improved the customer experience in the areas of bill delivery and accuracy. The transformation also enabled us to significantly improve our digital offerings to customers enabling them to get their account information and services through digital channels such as the My Vodafone APP and Vodafone websites on a real-time basis.

Gary Miles, CMO, Amdocs
Our products provide the agility needed to quickly innovate and respond to consumer demands in a disruptive market, while enabling a variety of service plans for different segments of consumers. 

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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