Vivo, the Telefónica Group's Brazilian subsidiary, has selected Netcracker to drive the large-scale B2B transformation associated with delivering a better customer experience and rapidly creating and delivering new enterprise services.
The multi-phased program is part of Vivo’s broader digitalization initiative and will begin with an evolution of Vivo’s lead-to-order technologies and processes. It will use Netcracker’s Configure Price Quote (CPQ), Telesales, E-Commerce, Product Catalog and Application Management offerings as well as a range of services.
Vivo, the leading communications service provider in Brazil, delivers fixed-line and mobile voice, television and internet broadband services to approximately 97.8 million points of access. Vivo’s B2B transformation using Netcracker offerings underscores their expanding partnership in today’s digital world.
The Netcracker CPQ platform will enable Vivo to set and manage product pricing, promotions and delivery strategies across its diverse enterprise lines of business, resulting in a better experience for its B2B customers.
Netcracker said its B2B solution will enable Vivo to improve business and operational agility. It will simplify, optimize and modernize core B2B processes by improving end-to-end visibility and control while minimizing dependency on multiple, disparate systems.