A Japanese Tier 1 global service provider has implemented Cisco Orchestrated Assurance powered by Netrounds for improved customer experience and proactive remediation.
According to Netrounds, the Operator has selected the solution to solve the following needs:
- Real-time and continuous active key performance indicator monitoring of the network-to-network interface for service level agreement (SLA) and quality assuranceIndividualized service quality monitored, per tenant or customer.
- Automated and comprehensive remote troubleshooting when SLA violations are experienced.
- Alarming for proactive problem resolution to decrease mean time to repair and to improve customer satisfaction of delivered service qualityScalable software solutions that can grow and adapt with evolving services and network needs.
- Comprehensive reporting for service activation tests and troubleshooting scenarios.