Verizon to Train FiOS Technicians in the Field with AR/VR Apps

Verizon to Train FiOS Technicians in the Field with AR/VR Apps Image Credit: Verizon

Verizon announced that it will launch new and engaging virtual reality (VR) and augmentative reality (AR) applications to deliver more effective new hire training to train its FiOS technicians in the field.

Technicians will experience virtual reality situations to provide them with realistic scenarios (working on fiber splices, installing Fios service and repairing optical network terminals) of some of the most challenging field environments: working aloft in a bucket truck, going in a manhole under the busy streets of New York City, installing fiber from rooftops and climbing ladders on utility poles in busy pedestrian areas. 

This video technology is produced by Verizon field teams for the benefit of their colleagues. The AR content is created and published with AR Designer, a solution recently released by Verizon’s AR/VR innovation subsidiary ENVRMNT.

Kevin Service, SVP of Verizon Wireline Center & Field
These new AR/VR applications are designed to improve operational readiness, and lead to better experiences for customers on a daily basis. We plan to share these immersive experiences with all of our wireline field technicians.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at), or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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