IVR Technology announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams, following its partnership with XCALLY.
The new contact center product offers smaller companies a full suite of multi-channel features, such as chat, text, and fax, with the call quality and performance of a dedicated server.
Xteams offers includes Integrated Contact Management, Visual IVR (Interactive Voice Response) Builder, Whisper Messages, Custom Reporting, Call Recording, Personalized Dashboards and Integration with Business Intelligence Tools.
The company touts that Xteams is the first full-featured contact center solution to be offered at an affordable price for smaller customer service teams looking to compete in the new customer experience economy. With a dedicated install on a secure cloud platform and a guaranteed call quality, the company expects Xteams to enable a smaller business to compete on the same customer experience playing field as Fortune 500 companies.