IVR Technology Launches New Hosted Omnichannel Contact Center Solution for SMEs

IVR Technology Launches New Hosted Omnichannel Contact Center Solution for SMEs Image Credit: JacobLund/Bigstockphoto.com

IVR Technology announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams, following its partnership with XCALLY. 

The new contact center product offers smaller companies a full suite of multi-channel features, such as chat, text, and fax, with the call quality and performance of a dedicated server. 

Xteams offers includes Integrated Contact Management, ​Visual IVR (Interactive Voice Response) Builder, ​Whisper Messages, ​Custom Reporting, ​Call Recording, ​Personalized Dashboards and ​Integration with Business Intelligence Tools.

The company touts that Xteams is the first full-featured contact center solution to be offered at an affordable price for smaller customer service teams looking to compete in the new customer experience economy. With a dedicated install on a secure cloud platform and a guaranteed call quality, the company expects Xteams to enable a smaller business to compete on the same customer experience playing field as Fortune 500 companies.

Akash Desai, President of IVR Technology Group
Dedicated is a real game changer for these companies. Typically, they’ve been using what’s called multi-tenant hosted call centers, where you’re sharing resources with dozens or even hundreds of other customers. When one of those other users starts getting high call volume, the quality of your calls will suffer, or worse, calls can start dropping. With Xteams, we’re guaranteeing call quality.

Mike Byrne, CEO of IVR Technology Group
In today's customer experience economy, up to seventy percent of consumers indicate they prefer messaging over voice calls for support. Smaller businesses are often struggling to make do with office phone systems or underperforming multi-tenant solutions because they're priced out of full-featured solutions.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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