Safaricom, a major mobile network operator in Kenya, has partnered with Amdocs to introduce innovative new digital services to meet the evolving demands of its 29.5 million customers.
It will use revenue assurance technology and expertise from Amdocs to provide more comprehensive and adaptive revenue safeguards for the entire lifecycle of new services across its entire business.
Safaricom has selected a revenue assurance solution from Amdocs, as part of the holistic Operational Risk Management (ORM) portfolio to take a proactive approach to protecting against revenue leakage, preventing leakage before it occurs and correcting it quickly to improve customer adoption and the consumption of new services. The solution also includes machine learning and advanced analytics to provide Safaricom with greater process automation to reduce operational costs. Amdocs will also provide Safaricom with its industry best practices and expertise in developing optimized business processes for revenue assurance to better enable the launch of new digital services faster while also managing customer adoption and consumption.
The project with Safaricom continues to expand Amdocs’ footprint in Africa to help speed the adoption of digital services in this fast-evolving, dynamic region. As more service providers move into online retail and self-service models and the number of digital transactions per day increases, revenue protection becomes ever more relevant and important.