Vivo, Telefónica Group's Brazilian subsidiary, has upgraded and expanded its use of Netcracker's Service Management solution. The solution will help Vivo standardize provisioning and activation for all B2B and B2C mobile services.
Vivo is the leading communications service provider in Brazil, delivering fixed-line and mobile voice, television and internet broadband services to approximately 97 million customers across the country.
Upgrading and expanding Netcracker's Service Management solution is part of Vivo's larger digital transformation and will enable Vivo to accelerate core mobile service delivery and management, ensuring speedy activation, provisioning and assurance. This expansion comes shortly after the announcement that Vivo extended its use of Netcracker's Revenue Management solution.
Adriana Lika, IT Director, Vivo
Netcracker's proven ability to deliver sophisticated solutions that enable and support digital transformation strategies largely influenced our decision to upgrade and expand our use of its service management platform.
Fabio Gatto, GM, Latin America, Netcracker
In order to keep up with the demands from millions of subscribers in the rapidly digitalizing Latin American market, it's critical for service providers to be agile.
