Eniro Finland has acquired Elisa’s corporate clients’ outsourced customer service and corporate switchboard businesses.
The deal strengthens Eniro’s position as the leading developer and provider of customer contact services in Finland.
Eniro’s customer service solutions are marketed under the Sentraali brand in Finland. Service selection includes customer service for corporations and organisations, technical support, corporate switchboard services, social media moderation, sales and customer management - in all channels, where and whenever needed.
The 60 employees working in the acquired business units in Tampere and Turku will be employed by Eniro and join existing staff in Eniro business units in those cities. Including those on short-term contracts, total Eniro staff in Tampere and Turku now number approximately 100.
Besides business acquisition Eniro and Elisa have agreed on wider partnership. Customer contact services are Eniro’s core expertise and they have a high customer satisfaction. This position will be further strengthened by the deal and partnership with Elisa.
Orjan Frid, CEO of Eniro Group
The deal strengthens Eniro’s position and growth in Finland. Contact center services have a significant role in Eniro’s Voice business area, which includes our directory assistance services. In addition, we foresee a stronger customer proposition for clients both in Finland and in Sweden.
Anssi Okkonen, VP of Elisa's Corporate Customer Business Development Unit
Eniro is fully prepared and focussing on development of the customer service and switchboard outsourcing businesses. This allows Elisa to focus on digital telecommunications and IT services, including contact center, customer service and CRM systems.
