Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its large-scale standardization program.
Charter, the second largest cable service provider in the United States which operates under the Spectrum brand, provides services to more than 25 million business and residential customers across the country. Following the acquisition of Time Warner Cable and Bright House Networks in 2016, Charter is standardizing and simplifying core customer-facing services and processes across the combined business.
Netcracker’s BSS solution provides Charter with CRM, ordering and billing capabilities for approximately half of its expanded customer base.
As part of the multiyear extension, Charter will continue to leverage Netcracker’s solution and services to reduce operating costs, support increasing customer demands for complex digital services, and improve and standardize customer-facing services and processes.
Mike Ciszek, SVP of Billing Operations, Charter
Netcracker’s Revenue Management and CRM solutions give us the flexibility and functionality needed to deliver the best possible experience to our customers as they demand more digital services.
Christopher Finn, GM of North America, Netcracker
The cable market is rapidly evolving, with new expectations around the delivery of high-value digital services, increasingly personalized multiservice bundles, and more efficient customer interactions.
