Empirix, the leading provider of service assurance and customer experience management solutions for telecom operators, announced that it has signed a 3-year contract with a Tier 1 North American telecom operator for $19M USD.
Empirix said it was selected to improve the quality of performance for their mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to MTTR. Empirix provides a full end-to-end view of voice service over any radio technology with real time analytics for a proactive and predictive approach to the service.
This partnership allows the telecom operator to troubleshoot and run diagnostics across multiple networks. More importantly, Empirix will provide a centralized mediation platform that enables proactive analytics and Quality of Experience scoring with our recently patented solution. The QoE scoring solution enables early identification of service related trends prior to impacting customers; proactively monitors emergency services and its routing infrastructure; and provides SLA management for International Peering Services.
The software solution, which is comprised of Empirix’s EXMS and IntelliSight solutions, will identify Quality of Experience anomalies and ensure customer satisfaction and operational efficiencies of the provider’s new network by establishing Quality of Service baselines and measuring performance gains.