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Orange Luxembourg Selects Comarch BSS to Improve Billing and Customer Management

5 months ago
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Orange Luxembourg Selects Comarch BSS to Improve Billing and Customer Management Image Credit: Comarch

Comarch, a global supplier of IT solutions for business, announced that Orange Luxembourg selected Comarch BSS products to improve billing and customer management processes. 

The solution covers Orange mobile prepaid and postpaid services (voice and data), the “Orange Love” offer (internet, TV, VoIP, and mobile) as well as cloud and third party services in Luxembourg. These will be offered, charged, billed and managed using an array of Comarch BSS modules including Convergent Charging Billing & Revenue Management, Voucher Management, CRM, Self-Care, Product Catalog,  Order Management, and Application Integration Framework.

Comarch said it will oversee and coordinate the whole project, which entails integrating over 40 IT systems, full system implementation, testing, migration, and roll-out. After go-live, the solution will be hosted in Comarch Data Center in Lille, France. On top of the solution, Comarch will provide managed services, covering a wide range of activities including support and maintenance, bill run, and regular catalog releases.

Werner De Laet, CEO, Orange Luxembourg
In partnership with Comarch, we aim to complete a very sizable project that will affect and transform all aspects of our BSS operations, ranging from prepaid charging and credit control to customer information management, mobile network provisioning, and trouble ticketing.

Wojciech Pawlus, Managing Director - Benelux, Comarch
Today, mobile consumers use their phones for all sorts of various daily activities. Modern BSS solutions need to reflect this and offer flexible billing and charging options, easy introduction of products and superior automation – all rooted in a data-centric and customer oriented approach.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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