Camtel and FTS Expands Convergent Charging and Billing

Camtel, a telecom service provider with fixed, mobile and ISP services in Cameroon, has extended its relationship with FTS, signing a significant licensing expansion contract and renewed its agreement with FTS for convergent charging and billing support. FTS is also due to implement a major hardware upgrade project on behalf of the provider, which offers a wide range of voice, data, VSAT and Internet services to its residential and business customers in Cameroon. The latest expansion plan also includes additional licenses resulting from a growth in the number of the operators’ subscribers, extended maintenance and support, a hardware upgrade and a disaster recovery plan (DRP) infrastructure

According to FTS, Camtel first deployed FTS’ Leap Billing in 2007 to support its charging, billing, customer care and interconnect operations across its fixed, mobile and Internet services. Since then, FTS’ Leap Billing has enabled Camtel to develop exceptional revenue opportunities via an enhanced subscriber experience and effective customer support, leading to improved customer satisfaction. Using FTS’ solutions, Camtel’s back office teams are able to act at the speed of marketing with a much lower total cost of ownership (TCO), said FTS.

"From day one, Leap Billing’s flexibility gave Camtel huge opportunities to deliver dedicated customer service,” said David Nkoto Emane, Camtel's Director General. “In addition to new services, Leap Billing substantially helped us improve our subscriber-facing activities, providing unified bills and state-of-the-art customer management. When the time came to extend our capabilities, FTS once again exceeded our expectations in providing advice and assistance.”

Camtel’s recent extension and upgrade is an important milestone for FTS," added Nir Asulin, FTS’ CEO. "We are pleased that we have gained Camtel’s trust and believe that, along with an exceptionally reliable and flexible convergent billing system, our experience and understanding of local needs have played a major role in this excellent, long-term working relationship. FTS has long-standing partnerships with many of Africa’s operators, providing the company with an in-depth understanding of the issues and challenges facing the region’s service providers.”