Amdocs has signed a multi-year services contract with Globe Telecom, one of the Philippines’ largest telecommunications providers, for continuous enhancement of Globe Telecom’s operations.
According to the agreement, the Amdocs Intelligent Operations will assist Globe in managing third-party systems and cloud management solutions.
This includes modernizing and running IT operations for multiple lines of businesses, including prepaid and postpaid mobile services, fixed-line broadband, and enterprise services.
Furthermore, with Amdocs Intelligent Operations, Globe Telecom is embracing artificial intelligence, chatbots, and machine learning technologies to increase business agility and flexibility. The automation will enable faster resolution of issues and better customer experience.
As a result, Globe Telecom will be able to expedite their digital journey while reducing costs, and innovating and launching new services to deliver compelling experiences to customers.
Amdocs Intelligent Operations is part of AmdocsONE, an open, modular and integrated solution set designed to accelerate the industry’s dynamic and continuous digital transformation.