T-Mobile has deployed Ericsson's Expert Analytics(EEA) platform across its nationwide network to monitor customer experience across all mobile services, including VoLTE, ViLTE, RCS, and mobile broadband.
VoLTE not only brought improved voice codecs and coverage, but it also enabled T-Mobile to leverage more spectrum for LTE. This advanced technology gives T-Mobile customers a faster network with excellent voice quality.
The scale and processing complexity of this platform makes it one of the most advanced telecom analytics platforms, ingesting data from thousands of multi-vendor sources and processing all the nationwide VoLTE calls and data sessions to correlate and produce eight billion records daily, said Ericsson. Even more impressive are Ericsson’s unique algorithms, which will help T-Mobile identify VoLTE issues faster and with greater granularity than traditional tools.
The close cooperation between Ericsson and T-Mobile on the development of EEA gives T-Mobile faster time-to-market to proactively identify and resolve customer impacting issues in their multi-vendor network. EEA analyzes data from any radio technology, 4G/WiFi/Narrowband IoT and any multi-vendor radio, packet core and IMS network.
The initial deployment serves hundreds of engineering users, and T-Mobile has plans to extend the solution across the organization, with support for real-time and offline analytics use cases for customer care, operations, device analytics, internet of things analytics and marketing.
Neville Ray, CTO, T-Mobile
We’re the global leader, with 80 percent of all voice calls on our network over LTE. And the Ericsson Expert Analytics platform enables us to resolve call-related issues in real-time, so we can keep delivering the awesome experience our customers have come to expect.
Jan Karlsson, Head of Business Area Digital Services, Ericsson
Our use cases take big data analytics out of the laboratory and into real-time operations, transforming how operators can deliver services for subscribers.
