Sprint has selected Synchronoss Technologies to lead the transformation of its online environment for business customers.
Synchronoss’ Digital platform, a pre-integrated product, providing a fully personalized and tailored customer interface, will help Sprint simplify its online order management process, generate more revenue, and reduce its costs.
Stage one of the new deployment will be focused on Sprint’s wireless business customers, but will extend to include wireline, IoT, and Sprint value added solution business operations in the future.
Sprint, through its Sprint Now program, remains on the digital transformation offensive, enhancing its online channels to constantly improve its customer experience. Sprint’s relationship with Synchronoss is central to this initiative as it looks to simplify its online order management process, through the creation of a converged customer experience portal. Once accessed, this portal will enable all Sprint business users to view and manage existing services simply and securely.
The consolidation of all Sprint’s business services onto one common platform will see the operator radically improve time-to-market for new services, said Synchronoss.
The streamlining of the online ordering capability will create new real-time service bundling opportunities for Sprint. These will be further enhanced by Synchronoss’ ability to provide premium customer insights and analytics to Sprint. This data can be further interpreted to build enhanced, personalized, and better targeted offers to further drive service engagement and monetization.
Kim Green-Kerr, SVP, Sprint Business Solutions
Our Sprint Now transformation program is a multi-dimensional strategy, designed to offer the best possible user experience, while making us more agile, innovative, and profitable.
Glenn Lurie, CEO, Synchronoss
Our Digital service portfolio helps global operators strip cost and complexity from their legacy order management, customer care and channels. It will enable all global service providers to remain highly competitive despite an increasingly challenging business environment.
