Tupl, a market leader in automating wireless network operations, announced that T-Mobile has deployed its Automated Customer Care Resolution (ACCR) tool.
Tupl’s platform uses Artificial Intelligence (AI) to resolve technically complex and time-consuming issues.The ACCR tool provides T-Mobile’s customer care reps with detailed and easy to understand cause reports and technical resolutions, so they can more quickly serve customers.
Tupl claims that the ACCR tool is 100 times faster and up to 4 times more accurate than legacy resolution methodologies, providing automation levels around 90%.
Tupl offers AI solutions that dramatically reduce operational costs through efficiencies in network issue detection and resolution.
Tupl said its AI Engine, TuplOS, turns the telecom operator’s engineering experience into a digital knowledge base that is leveraged to build use-cases that can then be the basis to automate and improve existing processes.
Petri Hautakangas, CEO, Tupi
Our ACCR tool has enabled T-Mobile US to tackle the most complex technical issues through automation by AI. Benefits include a very high automation level, 100 times faster speed to response, and improved accuracy. Additionally, the results are 100% consistent, which would be otherwise impossible to achieve without our ACCR solution.
Brian King, SVP of Technology Service Delivery & Operations, T-Mobile
At T-Mobile, we’re obsessed with the customer experience, and Tupl’s tool has enabled us to respond to our customers much faster on technical issues. Solutions like this help make T-Mobile #1 in customer satisfaction in US wireless.
