PLDT and its wireless subsidiary Smart Communications have entered into a US$300 million partnership with Amdocs.
The seven-year agreement is to establish a strategic relationship with Amdocs to upgrade and manage business technology systems with the integration of artificial intelligence, machine learning, and other advanced technologies.
These agreements will: (i) modernize business IT systems serving PLDT and Smart’s customers through the introduction and adoption of advanced digital technologies and solutions;
(ii) improve business processes and service levels aimed at enhancing customer experience;
(iii) accelerate revenue growth by introducing new digital tools that will enable the business units to innovate their digital products and services in a timely manner; and (iv) introduce intelligent operations to bring efficiencies in delivering IT services which will result in OPEX savings during the term of the engagement.
The Managed Transformation Agreement among PLDT, Smart, and Amdocs involves transformation services which include the development of state-of-the-art, digital capabilities for Convergent Sales Operations, Digital Customer Experience across multiple channels, and Service Fulfillment and Network Rollout Systems, amongst others.
The Agreement also involves managed services that cover the operation and modernization of the IT environment of PLDT and SMART encompassing application development and maintenance across critical IT components, such as Customer Relationship Management, Billing, Subscription and Campaign Management, amongst others.
Manuel V. Pangilinan, Chairman and CEO, Amdocs
Our strategic collaboration with Amdocs is a key component of our digital transformation to enhance customer experience, engagement and product delivery.
Gary Miles, CMO, Amdocs
Our digital solutions and services will enable them to further enhance customer experiences across their brands for Home, Wireless and Enterprise services; while improving overall efficiencies to quickly innovate and launch new services to grow their data business.
