MBNL, the network-sharing joint venture between UK mobile operators Three and EE, has extended its network managed services contract with Ericsson for a further two years from June 2018 to May 2020.
In addition to helping to consolidate the joint venture’s mobile sites, Ericsson has been MBNL’s managed services provider since 2009. As a result of this latest contract renewal, Ericsson will continue to be responsible for delivery of central operations, network performance and optimization, field services and multi-vendor spare parts management.
MBNL based its decision to extend the contract on network performance as measured against Key Performance Indicators (KPIs) and in the perception of Three and EE subscribers. In the latter case, improvements in Net Promoter Score (NPS) – a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues – were a key factor.
Pat Coven, MD of MBNL
As a result of focus, dedication, hard work and improvements, we have together achieved record-high levels of network performance to satisfy our shareholders. Based on this achievement, we feel it’s the right time to extend our business relationship with Ericsson for two more years.
Peter Laurin, Head of Business Area Managed Services, Ericsson
It is rewarding working with a partner like MBNL that shares our commitment to providing measurable improvements to network quality and performance. This approach is something that Three and EE subscribers benefit from on a daily basis.
