Bharti Airtel, India’s largest telecommunications services provider has signed a strategic partnership with Amdocs to create an innovation foundry to bring exciting new services to Airtel’s customers in India.
The partnership includes a long-term contract to introduce cutting edge technologies and practices to enhance Airtel’s customers’ service experience.
By leveraging Amdocs innovation centres, delivery expertise and its ecosystem of startups, Amdocs will deploy machine learning and advanced Artificial Intelligence (AI) based technologies across Airtel’s multiple lines of business to help pre-empt and self-heal operational issues, introduce smartbots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.
Airtel recently rolled out ‘Project Next’ – its digital innovation program aimed at transforming customer experience across all of its services and touch points. It plans to launch several exciting digital innovations to simplify and enhance interactivity of the Airtel customer experience. Project Next complements Airtel’s massive investments in building a future ready network under Project Leap.
Airtel has previously deployed Amdocs for billing, and now they are augmenting it with Amdocs’ advanced digital technologies. Amdocs has a strong focus on India, serving a number of India’s leading service providers.