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Airtel to Deploy Amdocs' Machine Learning and AI-based Technologies

Clock 3 months ago
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Bharti Airtel, India’s largest telecommunications services provider has signed a strategic partnership with Amdocs to create an innovation foundry to bring exciting new services to Airtel’s customers in India.  

The partnership includes a long-term contract to introduce cutting edge technologies and practices to enhance Airtel’s customers’ service experience.

By leveraging Amdocs innovation centres, delivery expertise and its ecosystem of startups, Amdocs will deploy machine learning and advanced  Artificial Intelligence (AI) based technologies across Airtel’s multiple lines of business to help pre-empt and self-heal operational issues, introduce smartbots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.

Airtel recently rolled out ‘Project Next’ – its digital innovation program aimed at transforming customer experience across all of its services and touch points. It plans to launch several exciting digital innovations to simplify and enhance interactivity of the Airtel customer experience. Project Next complements Airtel’s massive investments in building a future ready network under Project Leap.

Airtel has previously deployed Amdocs for billing, and now they are augmenting it with Amdocs’ advanced digital technologies. Amdocs has a strong focus on India, serving a number of India’s leading service providers. 

Gopal Vittal, MD and CEO (India and South Asia), Bharti Airtel
Amdocs’ sharp focus on telecoms and their DNA of cutting edge innovation will add immense value to Airtel’s digital transformation journey and help us to deliver a world class experience to our customers.

Eli GElman, President and CEO, Amdocs 
This program is at the epicenter of two innovation waves: India’s fast growing and dynamic market and the communications industry’s amazing pace of change.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at), or reach him on LinkedIn, Facebook 


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