Leading communications services provider in Guam, GTA has selected DeviceBits Academy to host digital self-support materials for cable, internet, phone and wireless customers.
GTA will offer customers a destination that will include an enhanced self-service digital experience on their website and mobile devices. This experience will support all quad play services offered by GTA and guide customers with FAQ’s, guides, tutorials and videos that are intelligently linked to predict user journeys which will provide a positive customer experience.
The digital self-support materials will be specifically focused on supporting GTA’s “Quad Play” of Phone, Digital TV, Internet, and Wireless equipment.
DeviceBits’ Academy offering uses AI and data science to adapt over time and create relationships across digital assets that will predict a client’s consumer behavior. This prediction leads to better outcomes including resolutions and consumer satisfaction.
JC Ramey, CEO of DeviceBits
Customers in every part of the world today rely on communications for entertainment, education, commerce and staying in touch with family and friends. Our AI-driven Academy of digital self-service materials will help ensure GTA’s customers receive the best and most consistent customer service experience for each of the GTA offerings.
Andrew Gayle, COO of GTA
This experience includes our devices and network infrastructure, and now also includes the level of support our customers receive through DeviceBits’ Academy support materials.
