Leading communications services provider in Guam, GTA has selected DeviceBits Academy to host digital self-support materials for cable, internet, phone and wireless customers.
GTA will offer customers a destination that will include an enhanced self-service digital experience on their website and mobile devices. This experience will support all quad play services offered by GTA and guide customers with FAQ’s, guides, tutorials and videos that are intelligently linked to predict user journeys which will provide a positive customer experience.
The digital self-support materials will be specifically focused on supporting GTA’s “Quad Play” of Phone, Digital TV, Internet, and Wireless equipment.
DeviceBits’ Academy offering uses AI and data science to adapt over time and create relationships across digital assets that will predict a client’s consumer behavior. This prediction leads to better outcomes including resolutions and consumer satisfaction.